At 1ecom we take your privacy seriously. This page explains exactly what personal data we collect, why we need it, how it is stored and what rights you have over your own information as a player in Pakistan.
Six core principles that guide how 1ecom handles your personal data. Scroll down for the full policy details.
We only collect the data we genuinely need — your name, contact details, date of birth and payment information. We do not harvest unnecessary data or track your activity beyond what is needed to run your account and keep it secure.
All personal and financial data is stored using industry-standard encryption. Payment details processed through JazzCash, Easypaisa, Raast and bank transfers are handled by certified payment gateways and are never stored in plaintext on our servers.
Your personal data is never sold to advertisers, data brokers or any third-party marketing organisations. We may share data with service providers who help us run the platform, but only under strict confidentiality agreements.
You can request a copy of all data we hold on your account, ask us to correct inaccurate information or request deletion of your account and associated data at any time by contacting our support team.
We use cookies only to keep you logged in, remember your preferences and improve platform performance. We do not use third-party advertising cookies. You can manage cookie preferences from your browser settings at any time.
Marketing emails and SMS notifications are entirely optional. You can unsubscribe from all promotional communications at any time through your account settings, without affecting your ability to use the platform or receive important account alerts.
Important: By creating an account or using any service on 1ecom, you confirm that you have read and accepted this Privacy Policy. If you do not agree to how your data is handled as described here, please do not use the platform.
This Privacy Policy applies to 1ecom, the online gaming and sports betting platform accessible at 1ecom.onl. When we say "1ecom", "we", "us" or "our" in this document, we are referring to the platform and its operating team. When we say "you" or "your", we are referring to any registered player or visitor using the platform.
We understand that players in Pakistan — whether they are depositing via JazzCash or Easypaisa, betting on a PSL match, or spinning slots — want to know their information is safe. This policy explains what we do with your data in plain, straightforward language. No jargon, no loopholes.
We collect personal data in two ways: information you provide directly to us, and information gathered automatically when you use the platform .
We do not collect: Passwords in readable form (these are hashed), full payment card numbers stored on our systems, or any biometric data beyond what is present in identity documents you voluntarily submit for verification.
Every piece of data we collect has a specific, legitimate purpose. We do not use your data for anything beyond what is described below.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Name, email, mobile number, date of birth | Contract performance |
| Identity verification (KYC) | CNIC, date of birth, address | Legal obligation |
| Processing deposits and withdrawals | Payment method details, transaction history | Contract performance |
| Fraud prevention and security | IP address, device data, login history | Legitimate interest |
| Platform improvement | Usage data, game history, session data | Legitimate interest |
| Promotional communications | Email address, mobile number | Consent (opt-in only) |
| Responsible gaming tools | Deposit limits, self-exclusion records | Legal obligation / consent |
| Customer support | Support chat logs, account history | Contract performance |
We do not sell, rent or trade your personal data to any third party for their own marketing purposes. However, running an online gaming platform in Pakistan requires us to work with certain trusted service providers. In those cases we share only the minimum data required and only under strict confidentiality agreements.
No overseas transfers without safeguards: If any data processing occurs outside Pakistan — for example through a game provider's servers — we ensure equivalent data protection standards are in place contractually before any transfer takes place.
We retain your personal data for as long as your account is active and for a period afterward as required by law or legitimate business need. The following retention periods apply:
Once the relevant retention period has passed, your data is securely deleted or irreversibly anonymised so that it can no longer be associated with you.
1ecom uses a combination of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:
Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been accessed without your permission, contact our support team immediately to request an account freeze and security review.
Cookies are small text files stored on your device when you visit 1ecom. We use cookies to keep the platform functional and to improve your experience. We do not use cookies to track your activity on other websites or to serve third-party advertisements.
You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may prevent you from logging in or accessing account features. Clearing cookies will log you out of any active session.
As a 1ecom player you have clear rights over your personal data. You can exercise any of these rights by contacting our support team with your registered username and a description of your request.
Request a full copy of all personal data we hold on your account. We will provide this within 30 days of your verified request.
If any data we hold about you is inaccurate or incomplete, you can ask us to correct it. Identity-linked data may require re-verification.
Request deletion of your account and associated personal data. Legal retention obligations may mean some records must be kept for a defined period after closure.
Ask us to limit how we use your data — for example, while a correction request is being processed — without requiring full deletion.
Object to processing based on legitimate interest, including profiling for personalised game recommendations or promotional targeting.
Where processing is based on your consent — such as marketing emails — you can withdraw that consent at any time via account settings or by contacting support.
1ecom is an adult platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, you are required to confirm your date of birth and agree that you are at least 18 years old. If identity verification reveals that a registered user is under 18, the account will be immediately suspended, all funds will be frozen pending investigation and the matter may be referred to relevant authorities.
If you believe a minor has registered an account on 1ecom, please contact our support team immediately with the relevant details so we can investigate and take action promptly.
We send promotional emails and SMS messages — including bonus offers, PSL season promotions, tournament alerts and VIP rewards — only to players who have opted in to receive them. You can opt in or out at any time through the notification preferences section of your account.
Even if you opt out of marketing, we will still send you essential account communications — such as deposit confirmations, withdrawal notifications, security alerts and updates to this Privacy Policy. These cannot be disabled as they are necessary for account management.
We may update this Privacy Policy from time to time to reflect changes in how we operate, new payment methods, regulatory updates or improvements to our data practices. When we make material changes, we will update the "Last Updated" date at the top of the page and, where appropriate, send a notification to your registered email or mobile number.
Continued use of 1ecom after a policy update constitutes your acceptance of the revised terms. If you do not agree to the updated policy, please stop using the platform and contact support to request account closure.
If you have any questions about this Privacy Policy, want to exercise your data rights or wish to raise a privacy concern, please reach out to our support team via live chat on the platform or at the email address shown in the footer below. We aim to respond to all privacy-related queries within 72 hours and will resolve formal requests within 30 days.
For account-specific queries, please have your registered username and mobile number ready to help us verify your identity before processing any data request.
Now that you know how 1ecom protects your privacy, create your free account and start playing. Deposit in PKR via JazzCash or Easypaisa and bet on Cricket, PSL, Slots and more.